Privacy Policy
Handling of personal information
All websites operated by Eclairere. Inc. (hereinafter referred to as "our company") strive to properly manage and maintain the personal information entrusted to us by our customers in order to further recognize the importance of such information. Our company operates in compliance with the Personal Information Protection Act, other laws and regulations governing the handling of personal information, and guidelines from relevant ministries and agencies. Our company's approach to personal information is described below.
Purpose of Use of Personal Information
We use personal information such as your name, address, telephone number, date of birth, and email address as basic information to identify you as an individual for the following purposes.
(1) To conduct business activities related to our mail order sales, provide information about stores and events, send samples and monitor products, conduct questionnaire surveys, and provide other useful information.
(2) To send catalogs, direct mail, samples, etc. from companies that we determine to be appropriate.
(3) For credit management, collection management, and receivables management related to transactions with our company.
If we use your information for purposes other than those listed above (1) to (3), we will notify you of the intended purpose .
Collection of personal information
(2) When you respond to a survey from our company or apply for our campaigns, etc.
(3) When we respond to inquiries from customers, etc.
(4) If we receive an application from a customer under the age of 16, we may request confirmation from a parent or guardian.
If we collect personal information in cases other than (1) to (4) above, we will notify you separately .
Provision of personal information
Personal information collected by our company from customers will not be provided or disclosed to third parties, except in the following cases:(1) When disclosure is required by law.
(2) When the customer's prior approval or consent has been obtained.
(3) When the information described in “1. Purpose of Use of Personal Information” above is used within our company to the extent necessary to achieve the purpose of use clearly stated to the customer .
(4) When our business is succeeded and personal information is transferred.
Outsourcing of personal information
Personal information collected by our company from customers may be entrusted to a subcontractor with whom we have concluded a "confidentiality agreement" regarding personal information. In this case, we will be responsible for selecting an appropriate subcontractor and supervising them as necessary to ensure strict management of personal information. We will not entrust personal information to a third party except when the handling of personal information is entrusted to the extent necessary to achieve the purpose of use clearly stated to the customer.
Disclosure, correction, and deletion of personal information
(1) We will inform you of the personal information we hold about you at the request of the customer himself/herself or a representative authorized by the customer. However, we cannot inform you of your personal information if any of the following conditions apply.
- When there is a risk of harming the rights and interests of customers or third parties.
- When there is a risk of causing significant disruption to our business operations.
・When there is a risk of violating other laws and regulations.
(2) If there is an error in the personal information that we have provided to you, we will promptly correct or delete it.
(3) When you request a notification, we may charge you a separate actual cost as a notification fee.
(4) When you request a notification, we will require a copy of an official form of identification (driver’s license, health insurance card, passport, resident’s card, etc.) to verify your identity.
(5) There may be cases where we are unable to inform you due to unavoidable reasons.
Use and suspension of personal information
Contact information for inquiries regarding the Personal Information Protection Policy
Eclairere Co., Ltd.
TEL: 011-522-5175